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Customer Relationship Management (CRM) Business Systems

Overview

Next generation CRM systems that work dynamically with your clients to provide genuine two way communication.

Increased market place competition means that businesses need to attract and retain new business more efficiently than ever before. If you miss a sales opportunity, competitors are always waiting to capitalise.
This requirement to make the most out of each and every possibility has led to the growth in CRM systems which enable a company to manage all their contacts with possible customers – and ensure they never overlook an opportunity.
Due to this growth, there are a whole host of cost-effective, off the shelf products available. These offer great functionality and customisation options – but they will never be tailored to your business.
Advance IT's CRM is completely tailored to your business. Usually this implies increased cost and development time, but…
Every CRM system has common elements – record cards, a diary function, integrated marketing campaigns – Advance IT's CRM system includes these elements as a central module to which are attached customised elements that are specific to your business, your processes and more importantly how you relate to your customers.

This approach provides a robust and tested product with full customisation to any degree whilst maintaining an extremely competitive price.

Features and benefits

• Document all of your customers on a secure, backed-up software package
• No more hunting for business cards
• Setting and prioritising diarised calls means you never forget to phone someone back
• Full contact history means that all staff can see what a customer has been promised whist on the phone – increasing customer satisfaction with rapid answers to queries
• Cost effective and fully customisable when compared with off-the-shelf products
• Software is future-proofed to ensure that it will grow and adapt to serve your business needs for the years to come
• Staged design – implement essentials now and then add additional elements as ROI self-funds the software
• If capital outlay is an issue, we can offer a range of payment programmes, or as licensed credit brokers, flexible finance options.
• Available as a hosted solution to reduce initial capital and ongoing support outlay on hardware
• Full and rapid ongoing support to ensure maximum usage
• All covered by our double programming guarantee

Advance IT's Double Guarantee:

Our Double Guarantee is there to reassure you that:

1. We Guarantee we will understand your bespoke software requirements or your order money back.
   
   AND
   
   
2. We Guarantee we will complete the software design to those requirements or your order money back.

Once its complete we continue to support you.  We have a long term, partnership approach to customer support.