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Sure Access Property Asset Maintenance Software

Access & Reminders: Sure Access

Text message or voice call reminders to occupiers about impending appointment using the Call Reminder and ETA Modules.

Automatically generated from the schedule created in TeamSmart Planner:

Call Reminder System

Save money by reminding people to keep appointments.
Our automated service calls or texts your client or patient with an appointment message.

STEP 1: Enter Appointments

• Enter the next day's schedule of appointments
• Scheduling can be done in our software or your own

STEP 2: Process Appointments

• Set when to start contacting people
• Leave our system to process the calls for you
• The system will extract the appointments and telephone numbers automatically

STEP 3: Call Occupier

• The Call Reminder System makes a voice call or sends a text message to each person to remind of appointment
• The person can respond by pressing a digit on their phone to respond with:
  • OK
  • Cancel
  • Request Call Back

STEP 4: Updated Appointment Info

• Arrive the next morning to an updated appointments schedule
• See what actions people have requested
• Save time on those cancelling appointments
• Save money & fill cancel slots by using the broadcasting facility

E.T.A. System (Expected Time of Arrival)

How do you increase home occupier satisfaction, improve access performance and reduce cost?
Our automated arrival notification software for mobile devices is the solution.

STEP 1: Engineer's Mobile Software

• Field worker uses the E.T.A. (Expected Time of Arrival) software on his/her mobile phone or PDA to send arrival notification text message or voice message to the house occupier or tenant.
  

STEP 2: Call Occupier

• The house occupier receives notification information in the message such as engineers name, estimated time of arrival and a unique password (to give security to the elderly and vulnerable). This increases access rates and the likelihood of someone being in when the engineer tries to gain access.
  

STEP 3: Collects latest phone numbers

• The engineer can confirm the occupier’s phone number using the E.T.A. application on his/her mobile device. The updated phone number is automatically sent to your property or housing database.
• The E.T.A. system has been developed to also be used to send job data direct to the engineer on his/her mobile device e.g. job history, allocation and job scheduling.

Typical applications / already in use with

• Local Authorities/ Councils
• Engineering and manufacturing
• Construction and Property projects
• International collaboration projects
• Chambers of Commerce / Business Links
• Overseas Agents